If your vehicle isn’t charging at the AC charger, it’s likely due to scheduled charging being enabled on your vehicle. Please check and disable any scheduled charging settings, as these can prevent the charger from starting. Once disabled, try charging again.

To remove the cable from the holster, simply press the button located on top of the socket holster. This will release the cable, allowing you to plug it into your vehicle.

If your charging station is not working, then please fill out our short form or call us on 08002061490 to report the problem and use the UKEVCHARGER app map to find the next charger that’s closest to you.

Complete your transaction through our website just click here.

If, for any reason, your payment is not going through, please follow the following steps:
1. Check your emails for any confirmation emails.
2. Check your internet connection.
3. Restart your app.
4. Enter your payment details and try to start the charge again.

5. If the issue persists please check out as a guest and try again.

If you are still having issues, please call our contact number for assistance. Call Us: 08002061490

Yes, to allow others to utilise the charging facilities, and avoid overstay fees please move to an empty space without a charge point.

You can either tap the same card used to start the charge or login to the UKEVCHARGER app and follow the instructions on the screen.

We take an initial pre-authorisation of £50 to cover the cost of the charging session. Once the session is complete, we immediately notify your bank of the actual amount charged.

It is then up to your bank to process this adjustment. Some banks do so automatically, while others process these updates in batches. Unfortunately, we have no control over their processes, timeframes, or how this information is displayed on your account. Please note that, due to the bank holidays, processing may take longer than usual.

If you go into the settings on the UKEVCHARGER app and then go to notifications, you will have the option to turn on SMS, email, and in-app notifications.

If you need immediate assistance, please contact us 08002061490. For non-urgent matters, please fill out our short form.